Shipping policy
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- Domestic orders: 3–7 business days
- International orders: 7–21 business days (where available)
Delivery times are estimates and may vary depending on the shipping carrier and destination.
Shipping Rates
Shipping charges are calculated at checkout based on your order, shipping method, and delivery location. Any applicable taxes or customs duties are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Delayed or Lost Shipments
While we work with reliable shipping carriers, delays can occasionally occur due to weather, customs, or other circumstances beyond our control. If your order has not arrived within the expected timeframe, please contact us so we can assist you.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, contact us as soon as possible after placing your order.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will work with you to resolve the issue.
Contact Us
If you have any questions about shipping or your order, please contact us through our store's contact page or customer support email.